Need some assistance? We’re here to help in any way we can.
Browse our most frequently asked questions below.
Can’t find what you’re looking for? Contact us instead.
Which mask is suitable for me?
All our masks provide protection against dust and other airborne particles; however, each mask type has varying levels of protection.
Our Level 2 Disposable Masks provide a basic level of protection but, due to their disposable nature, they are helpful to have handy. We suggest our customers keep these in the car or home for when they need a mask.
Our Reusable Black Face Masks also provide a basic level of protection for wearers and are created for use by the public. However, these masks are washable so can be reused multiple times, making them more eco-friendly than the disposable alternatives.
Our KN95 Masks are a specialised type of respiratory device that is useful for blocking large airborne particles. This mask provides an increased level of protection due to the tight fit on the face. When worn correctly with a proper fit, this mask will prevent over 99% of the particles from entering through.
Our PPE P2 Respirators are a 4-layer mask with greater than 98% particle filtration efficiency. Each mask is individually sealed, providing a high level of protection.
Which masks will protect against COVID 19?
All of our masks provide some level of protection against small droplets that can spread COVID 19, but some are more effective than others. See “Which mask is suitable for me?” to decide which level of protection is best for you.
Which face masks are officials recommending in Australia and where can I buy one?
Experts say that the P2 and KN95 masks are the most effective at protecting against small droplets that can cause infection. However, it is important that these masks are affixed to the face correctly to ensure the highest level of protection can be maintained.
Do masks really help protect against COVID 19?
Masks can be a helpful tool to protect against the small droplets that can carry COVID 19. However, social distancing and practising good hygiene are also critical if we want to minimise the spread of the disease. Masks should not replace these practices.
Are there some masks which should be avoided?
Experts recommend that people avoid wearing handmade masks with less than three layers of fabric, as well as scarves, and neck fleeces, as these can be ineffective at protecting from small droplets that can cause infection. In fact, a recent study suggests that neck fleeces can even allow more droplets through than no covering at all because the fabric tends to disperse large droplets into several smaller ones.
Are your masks approved by the Therapeutic Goods Act (TGA)?
Our Australian-made P2 mask, the KN95 mask, and the Level 2, 3ply surgical masks are all approved by the TGA. Masks approved by the TGA have an allocated ARTG number (Australian Register of Therapeutic Goods). If you’re unsure, look for this number in our product descriptions to double-check if a product is approved by the TGA.
When do I need to wear a mask?
The World Health Organisation (WHO) recommends that healthcare workers, people who have COVID 19, and people taking care of someone who has suspected or a confirmed case of COVID 19 should wear surgical face masks. According to WHO, people over the age of 60 and people with underlying health conditions should also wear surgical masks in areas where social distancing of less than 1m cannot be maintained.
WHO recommends that, in areas where COVID 19 is widespread, members of the public should wear fabric masks, especially when social distancing can’t be maintained. This is particularly important when people are travelling on public transport or are spending time in crowded areas.
However, please check the guidelines in your state to ensure you are always complying with the most up-to-date health advice and government regulations.